General Terms of Sale (GTS)

In force as of 27 April 2026 — In accordance with EU Consumer Rights Directive 2011/83/EU and applicable French consumer law.

1. Seller identification

This website is published and operated by:

• Company name: NDA Conseil (SASU)
• Registered office: 5 allée des volubilis, 26000 Valence, France
• SIRET: 94443059400019
• EU VAT number: FR73944430594
• Email: contact[at]nda-conseil.com
• Customer service: contact[at]futurmoi.fr

2. Subject and scope

These General Terms of Sale (GTS) govern the contractual relationship between NDA Conseil (hereinafter "the Seller") and any natural or legal person (hereinafter "the Customer") wishing to purchase a digital service offered on futurmoi.fr.

The service is exclusively reserved for persons aged 15 and over. In accordance with the digital majority age defined by French law, any purchase implies that the Customer declares being 15 or older. FuturMoi reserves the right to cancel any order made in breach of this condition.

The service consists of providing a digital content and service enabling the creation, secure storage, and deferred sending (up to 10 years) of enriched digital capsules (text message and/or attachments: photo, audio, video).

These GTS apply exclusively to paid capsules. Text capsules within the free daily limit (5 per email address) are not subject to these GTS. Please refer to the Terms of Use for the free service.

3. Description of paid services

The following situations are subject to billing:

• Any capsule containing at least one attachment (photo, audio file, video)
• Any text capsule created by an email address that has already reached the free daily limit

Full pricing details are available on the Pricing page. The total amount including VAT is displayed before any payment.

4. Pricing

Prices are displayed in euros including VAT (when applicable). The final price is calculated dynamically based on:

• A fixed service fee per paid capsule
• The total size of attachments (in megabytes)
• The number of days of storage until the chosen send date

The Seller reserves the right to modify its pricing at any time. Applicable prices are those in force at the time the Customer confirms payment.

Commitment: the price paid by the Customer for a confirmed capsule will never be revised upwards by the Seller (see art. 7 below).

5. Order and confirmation

1. The Customer fills in the capsule creation form on the writing page.
2. The total price including VAT is displayed before any commitment.
3. The Customer is redirected to the secure payment platform Stripe to complete the payment.
4. After Stripe confirms the payment, the Customer receives a confirmation code by email.
5. Entering the code finalises and seals the capsule. At this point, the contract is considered concluded.

An order confirmation is sent by email.

6. Payment

Payment is made exclusively online via Stripe (bank card: Visa, Mastercard, American Express, etc.). Banking data is never transmitted to FuturMoi servers — it is managed exclusively by Stripe (PCI DSS level 1 certified).

The transaction is secured by SSL/TLS encryption. Payment is made in a single instalment, with no subscription.

7. Right of withdrawal

7.1 General principle

In accordance with EU Directive 2011/83/EU (implemented in French law), the consumer has a 14-calendar-day period from the conclusion of the contract to exercise their right of withdrawal, without having to provide reasons or pay any penalties.

7.2 Exception — immediate execution of digital service

In accordance with applicable consumer law, the right of withdrawal does not apply to digital content whose execution has begun with the consumer's express consent, who has acknowledged waiving their right of withdrawal.

By confirming their capsule using the email code, the Customer acknowledges and agrees that the service is fully executed (secure storage of the capsule), and expressly waives their right of withdrawal for that capsule.

7.3 Withdrawal request before confirmation

If the Customer has paid for their capsule but has not yet entered the confirmation code, they may exercise their right of withdrawal within 14 days by contacting the Seller at contact[at]futurmoi.fr. The refund will be processed within 14 days of receiving the request, using the same payment method used for the order.

7.4 Withdrawal form

To exercise your right of withdrawal, you may use the model below:

8. Service continuity and cessation

8.1 Storage commitment

The Seller undertakes to ensure the secure storage of the capsule and its delivery on the scheduled date. Redundant infrastructure, regular backups, and periodic restoration tests are implemented to guarantee data integrity.

8.2 Attachment storage and recovery after delivery

On the delivery date, attachments (photo, audio, video) are made available to the recipient via a secure link valid for 15 days. Several reminder emails are sent during this period, including a final reminder the day before expiry.

After these 15 days, attachments are archived on separate servers. Recovery is possible on request for one year from the capsule send date, subject to a flat recovery fee of €15.00 incl. VAT. This fee, published on the Pricing page, is communicated to the requester before any operation, and their acceptance is required before restitution.

After this full year, attachments are permanently and irrevocably deleted. No recovery will then be possible, for any reason.

This post-delivery storage policy is an integral part of the service and was accepted by the Customer when confirming their capsule.

8.3 Service cessation

In the event of permanent service closure, the Seller undertakes to:

• Notify Customers by email at least 3 months in advance
• Attempt to immediately send all pending capsules
• Offer a pro-rata refund for any capsule that cannot be delivered on the scheduled date

9. Liability

9.1 Best-efforts obligation

The Seller is bound by a best-efforts obligation regarding capsule transmission. The Seller cannot be held liable for:

• Filtering by third-party spam services
• A full or inaccessible inbox
• An email address deactivated between confirmation and the send date
• Force majeure events (natural disaster, major cyberattack, etc.)

9.2 No-guarantee clause

In the event of a technical incident causing a slight delay in delivery, the message will not be deleted and will be sent as soon as possible. The Seller's liability cannot be engaged for a mere technical delay not attributable to gross or wilful misconduct.

9.3 Liability cap

The Seller's liability, in the event of proven fault, is capped at the amount paid by the Customer for the capsule concerned.

10. Personal data and digital death

10.1 GDPR processing

Personal data collected during the purchase is processed in accordance with our Privacy Policy (GDPR — EU Regulation 2016/679 and applicable data protection law).

In accordance with applicable accounting law, the email address used in a paid order is retained in NDA Conseil's accounting records for 10 years from the date of the transaction. This retention is based on a legal obligation and is not used for any commercial purpose.

10.2 Post-mortem directives

The Customer may define directives relating to the storage and communication of their data after death by contacting contact[at]nda-conseil.com. In the absence of directives, heirs may request the destruction of data or access to it as part of a succession.

11. Prohibited unfair terms

In accordance with applicable consumer protection law:

• The Seller prohibits any unilateral modification of the price or essential characteristics of the service after the order is confirmed
• The Customer cannot be required to fulfil their obligations if the Seller does not fulfil theirs
• No clause may exclude or limit the Seller's liability in cases of gross or wilful misconduct

12. Mediation and dispute resolution

12.1 Customer service

For any complaint, please first contact customer service: contact[at]futurmoi.fr. We undertake to respond within 15 working days.

12.2 Consumer mediation

If a dispute cannot be resolved amicably, the consumer may use a free consumer mediation service, in accordance with EU Directive 2013/11/EU on alternative dispute resolution.

12.3 EU Online Dispute Resolution platform (ODR)

Pursuant to EU Regulation No 524/2013, EU consumers may also use the European Commission's online platform for dispute resolution: https://ec.europa.eu/consumers/odr.

12.4 Applicable law and jurisdiction

These GTS are governed by French law. In the event of a dispute not resolved by amicable means or mediation, the competent courts are those of the jurisdiction of Valence, France, except where mandatory consumer protection provisions apply.